1. Overview
This Refund Policy applies to paid subscriptions and premium ("Pro") services offered by Trady Bear.
2. Subscription Cancellation
You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period. You will retain access until that date.
3. Refund Eligibility
- 7-day money-back guarantee — New subscribers may request a full refund within 7 days of their first payment if they are not satisfied with the Service.
- Billing errors — Duplicate charges or technical billing errors will be refunded promptly.
- Service unavailability — If the Service is materially unavailable for an extended period, we may offer a prorated refund at our discretion.
4. Non-Refundable Items
- Subscriptions cancelled after the 7-day guarantee period
- Partial billing periods after cancellation
- Promotional or discounted plans unless otherwise stated
5. How to Request a Refund
Contact us through the Contact page with your account email, transaction date, and reason for the request. We aim to process eligible refunds within 5–10 business days.
6. Payment Processor
Refunds are issued to the original payment method. Processing times may vary depending on your bank or card issuer.
7. Changes
We may update this policy. Changes apply to future purchases only.